How it works

Brand, two photos, a price. Or a flag for HQ.

The bench is a conversation on a phone or tablet. It asks for the brand, then the photos, thinks out loud, and ends in a price. A new manager gets the full sentences; an experienced one gets the short ones.

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Your Charity PricingBench · Shop 1

What’s the brand? Type it, pick it from the list, or tell me there’s no label.

Levi’s

Photograph the whole item: laid flat or hung, front on, all of it in the frame, in daylight if there is any.

📷 Photo taken

Now the label. Brand, size and care label in one frame if they’re together — the brand label on its own if not.

📷 Photo taken

Give me a moment.

This one’s for HQ — it’s worth more online than on the rail.

Step one

Brand first, because most donations never need a photo.

The manager types the brand or picks it from the list. Your brand guide, seeded by us and edited by you, puts every brand in one of three tiers:

Always check

Photograph it. A check is spent; the HQ rule can fire.

Sometimes

Check if it looks new, unusual, or is a coat, boots, a bag or occasion wear. Otherwise the ladder price.

Don’t bother

No check. The ladder price for the category goes on the tag and no credit is spent.

A bottom-tier brand gets the ladder price for its category on the spot: no photo, nothing charged, and the manager is on to the next item in seconds. The photos are for the pieces where a real price is worth having.

Step two

Two photos, and a moment.

The whole item, laid flat or hung, then the label. Anything else worth showing, such as damage, a box or a hallmark, is optional. Mint reads the piece the way a professional reseller would: what it is, what condition it is in, and what it actually sells for second-hand today.

The answer is one of two things. A price for the tag, or a flag that this one is worth more online than on the rail and should go to HQ. The price the manager actually writes on the tag is recorded too, so the pack can show where the shop agreed with the bench and where it did not.

Step three

Guided, then quick.

The first items of a session get the full prompts. After 20 clean items the bench offers the quick pace: “Brand?”, “Whole item.”, “Label.” The rules underneath are identical. Coaching comes back on its own when a photo is not usable.

Shops, people and covering: one login per shop manager, invited by email, with the charity’s own name and colours on everything. A manager covering another shop switches shop at the top of the bench, and those decisions are recorded against that shop. It installs to the home screen and opens like an app.

Behind the price

What HQ sets, once.

The rail fraction

What share of the resale price the rail asks, per category. A blouse and a coat need not use the same fraction.

Price points and the floor

Prices snap to the ladder your shops already use: minus a penny, round pounds, fifty pence, or your own list. Nothing is ever priced under your floor.

The HQ threshold

The resale value above which a piece is flagged for online sale instead of the rail. Your call; change it any time.

Seasons and campaigns

A seeded seasonal calendar, and HQ campaigns for a surge or a clearance with a scope, a reason and an end date. Both show on the bench while they run.

The area factor

A small adjustment from the shop’s postcode, so a shop in a wealthier area asks a little more and one in a poorer area a little less. Capped at a few per cent either way.

Photos

Deleted as soon as the price is given, unless you set a number of days to keep them.

What happens after the flag: HQ listing on your own eBay account →

Next step

Twenty minutes with us, or a workspace in one shop this afternoon.

A demo walks your retail team through the bench, the HQ queue and the monthly pack on your own kind of stock. The trial gives one shop 100 free price checks with no card and no contract.

Book a demo Try it in one shop, free